Natural cat tree

Do you provide product tracking/tracking information?

Yes, once you have placed your order we will send you a confirmation email to track the status of your order.

Once your order has shipped, we will send you another email (within 3-4 days) with the link to track your order.

You can also track the status of your order from your "Order Tracking" section on the Website.

If after 3-4 days, you have not received anything, contact support via the 'Contact us' form, specifying your order number, email and last name.

Can I modify my order?

We can only modify orders that have not yet been processed for shipment.

To make changes to your order, please contact support by submitting your request via the "contact us" form.

What payment methods do you accept?

You can buy on our website using the following cards: CB, MasterCard, Visa, AmericanExpress.

You can choose these payment methods at checkout.

What payment methods do you accept?

You can buy on our website using the following cards: CB, MasterCard, Visa, AmericanExpress.

You can choose these payment methods at checkout.

Do you accept returns?

Yes, in our "100% satisfaction or your money back" guarantee, we accept returns subject to the following conditions:

- The item must have been sold on our online store
- The item must not have been used in any way
- The item must have its original packaging with all tags etc.
- The request for return or exchange is made within 30 days of delivery.

To request a return, please contact support by submitting your request to contact@sensswing.com.

A member of our support team will respond as soon as possible.

Where do we ship your product from?

Our offices are located in ST-HERBLAIN, France.

Our warehouses are located in France, Europe and China.

Our products are made in China.

What are the shipping times for your products?

We take 24-48 hours to process your order and then 1-4 weeks to deliver it to you depending on the availability and origin of the product.

How do I add or remove products after placing my order?

Once your order has been placed, you will not be able to make any changes on the site.

Please contact our customer support team through the 'Contact Us' form for any changes to the order before dispatch.

Can I change my delivery address after placing my order?

If your order has not yet been dispatched, we can deliver to a different address according to your request.

To find out more, you can contact us using the 'contact us' form.

How to make a return?

We only provide item exchange in accordance with our exchange policy.

Before placing the order, we suggest you read our Shipping and Return/Exchange Policy.

Is there a guarantee?

We strive to bring you the most innovative products on the market.

We give you the guarantee that you will be 100% satisfied.

If you are unsatisfied for any reason, contact us within 30 days of your purchase and we will work to resolve your issue.

How to contact customer service?

Our customer service team is available all week, every seven days from 9:00 a.m. to 6:00 p.m.

You can contact us at the following address: support@sensswing.com.

Can I use multiple discount coupons on the same order?

Only one coupon can be used on a single order or cart.

However, you can add multiple items to a cart to use a single coupon and get discounts.